Privacy Policy

Information We Collect

When you open an account or use our services we collect personal details that enable us to provide a secure and personalised experience. This typically includes your full name, date of birth, residential address, email address, telephone number and payment details. To comply with licensing and anti-money-laundering regulations we may also request identification documents such as a passport or driving licence.

In addition to information you give us directly, we automatically collect certain technical data whenever you visit our site. This includes your IP address, browser type and version, operating system, device identifiers, pages viewed, time spent on each page and referral sources. We use this data to analyse site performance, prevent fraudulent activity and improve the overall user journey.

How We Use Your Information

We process personal data primarily to deliver the services you request, including account registration, game access, deposit and withdrawal processing, and customer support. Your information also helps us verify your identity, meet legal and regulatory obligations, and maintain a safe gambling environment.

Where you have given consent, we may use your contact details to send personalised offers, promotions and newsletters. You can withdraw this consent at any time. We also use aggregated and anonymised data to understand player behaviour, develop new features and conduct market research.

Sharing and Disclosure of Data

We do not sell your personal information to third parties. However, we may share data with carefully selected partners who help us operate the business. These include payment processors, identity verification agencies, customer support providers, marketing agencies and regulatory bodies.

All third parties are contractually bound to protect your data and may only use it for the specific purposes we authorise. We may also disclose information if required to do so by law, court order or governmental authority, or to protect the rights, property or safety of Cashbox Casino, our players or the public.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality, remember your preferences and analyse traffic. Essential cookies enable core features such as account login and game play. Performance and analytics cookies help us understand how visitors use the site so we can improve it. Marketing cookies allow us to deliver relevant offers across our platform and partner sites.

You can manage your cookie preferences through the cookie banner that appears on first visit or via your browser settings. Please note that disabling certain cookies may affect the performance and features available to you.

Data Security

We take the protection of your personal data seriously and implement appropriate technical and organisational measures to prevent unauthorised access, accidental loss, misuse or disclosure. These measures include encryption of sensitive data, secure servers, regular security audits and staff training on data protection practices.

While we strive to maintain the highest standards, no method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security, but we will notify you and any applicable regulator of any breach where we are legally required to do so.

Your Rights

Under applicable data protection law you have several rights regarding your personal information. These include the right to access a copy of the data we hold about you, to request correction of inaccurate information, and to ask for deletion of your data in certain circumstances. You may also object to processing based on legitimate interests or withdraw consent where we rely on it.

To exercise any of these rights, please contact our support team. We will respond within one month, though this may be extended in complex cases. We may need to verify your identity before processing your request.

International Data Transfers

Some of our service providers are located outside the UK and the European Economic Area. When we transfer personal data to such locations we ensure appropriate safeguards are in place, including standard contractual clauses approved by the relevant authorities, to maintain the same level of protection guaranteed under UK law.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, legal requirements or operational needs. The latest version will always be available on this page and we will notify you of any material changes by email or through a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer by email at [email protected] or through the customer support channels available on our site.